Shipping policy

Last updated: September 16, 2026

How BYOKA LABS packs, dispatches and tracks your order. Every shipment leaves Albuquerque, New Mexico under the same handling standard, domestic or international.

Packaging and cold chain

Every order ships in cold-pack insulated packaging designed to hold lyophilised peptides within their stated handling range for the duration of a standard transit. Vials are packed to absorb shock and are shipped in plain outer packaging with no product or content markings. On arrival, transfer vials to the storage conditions stated on the product page and the certificate of analysis without delay.

Dispatch times

  • Orders are dispatched within 24 hours on business days (Monday to Friday, excluding U.S. federal holidays), once payment is confirmed and the research-use declaration has been completed.
  • Orders placed on a weekend or holiday are dispatched on the next business day.
  • Orders may be held where payment, address or declaration verification is required, or where the destination requires additional import checks. We will contact you if an order is held.
  • Dispatch and transit times are estimates, not guarantees.

Tracking

Every shipment is tracked end to end. A confirmation email with the carrier and tracking number is sent when the label is generated. Tracking events can take up to 24 hours to appear after dispatch. If tracking has not moved for three business days, contact us at contact@byokalab.com with your order number and we will open an enquiry with the carrier.

Shipping rates and carriers

Shipping charges are calculated at checkout from the destination and the weight and packaging class of the order, and are shown before you confirm payment. We ship with national and international tracked carriers and may substitute an equivalent tracked service where a carrier is unavailable or a route is disrupted. Carriers, services and rates may change without notice.

Addresses and undeliverable shipments

You are responsible for the accuracy and completeness of the shipping address, including the recipient name, institution, suite or room number and contact telephone. We cannot change an address once a label has been generated. Packages returned to us as undeliverable, refused, or unclaimed after the carrier's hold period may be re-shipped once the correct address is supplied and re-shipping is paid; if a returned shipment is refunded, the original shipping charge and, where cold-chain integrity cannot be confirmed, the value of the affected vials are not refundable.

International shipments

  • We accept international orders only for jurisdictions where these materials may lawfully be imported for research.
  • Import compliance is the purchaser's responsibility, including any licence, permit, institutional authorisation or import declaration required at the destination.
  • Duties, import taxes, brokerage and clearance fees are payable by the recipient and are not included in the amount charged at checkout.
  • Customs inspection can add days or weeks to transit. We do not guarantee clearance.
  • We are not liable for shipments detained, seized, destroyed or returned by customs or any other authority, and such shipments are not refunded. If a shipment is returned to us intact, we will discuss re-shipping at your cost.
  • We do not ship to destinations subject to U.S. sanctions or export restrictions, nor to any address where import of the materials would be unlawful. Orders to such destinations are cancelled and refunded.

Title and risk

Title and risk of loss pass to the purchaser on delivery of the shipment to the carrier. Once a package is handed over, the carrier controls transit. We remain your point of contact for tracing and claims, and will pursue the carrier on your behalf where a shipment is lost or damaged in transit.

Damage, loss and delay

If a lot arrives damaged, photograph the outer packaging, the cold pack and the vials before unpacking further, and contact us within 48 hours of delivery. Damaged lots are replaced, not credited. Shipments showing no tracking movement for an extended period are treated as lost and replaced once the carrier confirms the loss. We are not responsible for delays caused by carriers, customs, weather or other events beyond our reasonable control, and shipping charges are not refundable for a delayed delivery. Full remedies are set out in our Refund Policy.

Contact

Shipping questions: contact@byokalab.com, with your order number in the subject line.

NAMO CONSULTING LLC (trading as BYOKA LABS)
8206 Louisiana Blvd NE Suite A
Albuquerque, NM 87113
United States